mightyjesse (![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png)
mightyjesse) wrote2008-10-07 11:20 am
mightyjesse) wrote2008-10-07 11:20 am
Entry tags:
Why I Hate Charter Communications:
Thank you for choosing Charter Chat Live! A Customer Care representative from Billing Inquiries will be with you shortly.
You have been connected to SupportMonkey.
SupportMonkey: Thank you for contacting Charter Communications Support Team. My name is SupportMonkey. How may I assist you today?
MightyJesse: I recieved a phone prompt to call about my bill
MightyJesse: Though I contacted you about my bill last week and your system was down so the operator was unable to sort anything out
SupportMonkey: I am sorry to hear that. I would be happy to assist you with your billing inquiry.
SupportMonkey: To assist you better, may I please have your complete name, phone number with the area code, your complete billing address followed by the zip code, and the last four digits of your Social Security Number?
MightyJesse: MightyJesse
MightyJesse: xxx-xxx-xxxx
MightyJesse: 123 Someplace Ave.
MightyJesse: Madison, WI xxxxx
MightyJesse: xxxxx
SupportMonkey: Thank you for that information. Please give me a minute to pull up your account.
MightyJesse: This problem has been going on since July-August
MightyJesse: And I'm really losing patience, no offense to you personally.
MightyJesse: I had my bank send checks in July and August.
MightyJesse: Charter said they never got them, and terminated my service while I was on vacation in August
SupportMonkey: Thank you for waiting. MightyJesse, I already reviewed your account. As I can see here, you are already delinquent and your delinquent amount is $1xx.36. Please be reminded to pay your past due amount as soon as you can, to avoid service interruption. As of now, your total amount due is $1xx.36 ($25 higher than the previously stated amount).
MightyJesse: NO.
MightyJesse: I need to have my account corrected.
MightyJesse: I paid via credit card in August to bring my account current and told them that I was STOPPING the checks that they claimed they never got
MightyJesse: I told them to send me a bill and I would issue them a new check for any further payment
MightyJesse: In September, I guess they magically "found" the check they said they never got and tried to cash it
MightyJesse: It wouldn't go through because, as I told them it was STOPPED
MightyJesse: they wanted to charge me $25, but I called and explained the situation, and told them NOT to cash any further payments they might "find" reminding them that those checks had been STOPPED since YOU GUYS said they were LOST
SupportMonkey: Do you have a confirmation of your payment?
MightyJesse: of the credit card payment in August?
MightyJesse: In September, I was told that the $25 stop check fee would be removed so that I could pay the bill
MightyJesse: when I logged in to pay the bill in September, however, the balance on my account was 0
MightyJesse: So I figured you were just compensating me for my inconvenience.
MightyJesse: I don't object to paying my september and October bills of $68/month, but I DO object to the $25 fees for the stopped checks
SupportMonkey: Give me one moment as I review your account.
MightyJesse: since I TOLD YOU ABOUT THEM MULTIPLE TIMES and they only exist because you claim you never got the checks which you have been trying to cash for the last 2 months
MightyJesse: I will happily pay $1xx.36 which is probably what I actually owe, but I am NOT paying a $25 charge for a check that I only stopped because you said it was lost or not sent
SupportMonkey: Thank you for waiting. I can see that there is an auto returned foee for your payment.
SupportMonkey: MightyJesse, I would suggest that you contact your bank in regards to this matter.
MightyJesse: No. They will tell me to come back to you
MightyJesse: the checks are STOPPED
MightyJesse: there is plenty of money in the account.
MightyJesse: they won't cash the checks because YOU said they were missing
MightyJesse: I have a transcript of my conversation with them in August. They wouldn't give me a confirmation number
MightyJesse: I spoke with "Gabby"
MightyJesse: and Evamae
SupportMonkey: I am sorry but the problem is in your bank.
MightyJesse: No, it is not.
MightyJesse: The problem is the $25 fee for a check you tried to cash after it was stopped
MightyJesse: I will pay my actual bill of $1xx, but not your added $25 fee
SupportMonkey: I would like to inform you that the last payment you hve made has also been returned.
SupportMonkey: Please contact your bank in regards to this matter.
MightyJesse: I haven't made a payment.
MightyJesse: You tried to cash two stopped checks
MightyJesse: When I tried to make a payment last month, my balance was ZERO
MightyJesse: I have sent you zero checks
MightyJesse: the checks you evidently tried to cash were stopped
SupportMonkey: Last 09/08/08, you made apayment again and the payment was also returned.
MightyJesse: I did NOT make a payment
MightyJesse: you tried to cash one of the checks that you said was "not recieved"
MightyJesse: that's my arguement
MightyJesse: I tried to pay from the website
MightyJesse: when I logged in, my balance was 0
MightyJesse: so I couldn't pay
SupportMonkey: You make a payment through check and it was on the account.
MightyJesse: the check was sent in JULY and you said it wasn't recieved so I paid by credit card and stopped that check because I thought it had been stolen
SupportMonkey: Over all you have a returned payment fee of $50.00 on your total balance,
MightyJesse: I just spoke with Evamae in August to correct this issue and she said it was taken care of
MightyJesse: and here it is all over again
MightyJesse: I was tolde that the returned payment fee would be REMOVED from my account
MightyJesse: and that you wouldn't try to cash any checks dated prior to August 27th
MightyJesse: evidently your customer service is worthless, since you don't appear to have any record of that conversation
MightyJesse: nor would your techs give me a confirmation or CSR number
SupportMonkey: MightyJesse, please give me time to review the previous notes made by the agents.
MightyJesse: Please do.
MightyJesse: "Gabby" gave me a number 5xx-4xx
MightyJesse: though I'm not sure what that's a confirmation number for
MightyJesse: Again, SupportMonkey, please understand that my hostility is not toward you personally, but toward the shady business practices of your company.
SupportMonkey: Thank you for waiting. I would like to inform you that confirmation number of the payment doest mean that the payment is already final. After you pay, your payment will be posted as pending payment as this needs to be confirmed by the bank.
MightyJesse: that amount CLEARED that bank.
MightyJesse: the last payment that cleared was via debit card in August
MightyJesse: I have not sent payment since then.
MightyJesse: I have been trying to pay via your website, but was told that the balance was 0
MightyJesse: evidently because you tried to cash 2 stopped checks
MightyJesse: despite having "noted on my account" that those checks were stopped
SupportMonkey: Okay if the payment has been cleared in the bank, I would suggest that you fax that documents.
MightyJesse: the august payment?
SupportMonkey: Yes.
MightyJesse: that's not the issue
MightyJesse: I don't dispute that I owe for september and October.
MightyJesse: I dispute the $50 returned check charges
MightyJesse: that's ALL I'm disputing
MightyJesse: I would like to make a payment, but your website isn't showing the correct amount
MightyJesse: I wanted to make NEW payments, but you kept trying to cash the stopped checks that YOU claimed never came, which was why you stopped my service in AUGUST
SupportMonkey: You were talking about the payment you have made that has a returned fee of $25.00 each.
MightyJesse: I NEVER MADE THAT PAYMENT
MightyJesse: YOU TRIED TO CASH A CHECK YOU SAID NEVER CAME
MightyJesse: so, yes. I'm disputing the $25 fee
SupportMonkey: Last August, you made and payment and that payment was returned.
MightyJesse: I wanted to make a payment via your website, since evidently, you guys have some problem processing checks efficiently
MightyJesse: what was the payment amount
MightyJesse: the last payment I made to you cleared on 8/12 for $1xx.31
MightyJesse: after which you may have tried to cash the August payment check that I told you not to because I stopped it when I paid by credit card instead
MightyJesse: because you said the payment was never recieved
MightyJesse: I spoke with Agents about that issue on 8/29 because I recieved a notice by mail
MightyJesse: I called again last month to request that someone send me a bill rather than trying to cash any further checks
MightyJesse: but aparently no one reads the notes you put on accounts
SupportMonkey: The payment that returned here is the $6x.xx using checking account.
MightyJesse: correct. that was one of the two stopped checks
MightyJesse: you claimed they never came, so I assumed they were stolen
MightyJesse: since they'd been MIA for an entire month
MightyJesse: now you're telling me that your office is just disorganized and lost my payments internally
MightyJesse: I don't find this at all surprising, but I am deeply frustrated by the number of times I've had to call to straighten this out
SupportMonkey: I would like to inform you that using a checking account will not post directly to your account.
MightyJesse: obviously
MightyJesse: but notifying you that checks are stopped evidently doesn't work either
MightyJesse: I just want the $25 charges removed from my account and the amound owed displaying on charter.com to be corrected to show september and october
MightyJesse: By my calculation, I owe $1xx.36, but your website says $8x something
MightyJesse: which is clearly not right
MightyJesse: I do not want to pay two $25 fees for checks you should have known were stopped
MightyJesse: I DO want to pay for september
SupportMonkey: MightyJesse, are you having same problem before the month of August?
MightyJesse: According to the person I spoke with my July payment was "not recieved" as well
MightyJesse: which is why I think you have two stopped checks and why I made a payment by credit card for $120something in August 12th
MightyJesse: previous to that, no problems
SupportMonkey: MightyJesse, I am sorry but I cannot credit the returned fee.
MightyJesse: Please connect me with someone who can, then
SupportMonkey: I would suggest that you contact us at 1-8xx-xxx-xxxx.
MightyJesse: I'll do that.
MightyJesse: Try to have a good rest of the day.
Tune in next week as I have my service terminated and switch to DSL, because AT&T, while a bit expensive at times, has EXCELLENT customer service.
You have been connected to SupportMonkey.
SupportMonkey: Thank you for contacting Charter Communications Support Team. My name is SupportMonkey. How may I assist you today?
MightyJesse: I recieved a phone prompt to call about my bill
MightyJesse: Though I contacted you about my bill last week and your system was down so the operator was unable to sort anything out
SupportMonkey: I am sorry to hear that. I would be happy to assist you with your billing inquiry.
SupportMonkey: To assist you better, may I please have your complete name, phone number with the area code, your complete billing address followed by the zip code, and the last four digits of your Social Security Number?
MightyJesse: MightyJesse
MightyJesse: xxx-xxx-xxxx
MightyJesse: 123 Someplace Ave.
MightyJesse: Madison, WI xxxxx
MightyJesse: xxxxx
SupportMonkey: Thank you for that information. Please give me a minute to pull up your account.
MightyJesse: This problem has been going on since July-August
MightyJesse: And I'm really losing patience, no offense to you personally.
MightyJesse: I had my bank send checks in July and August.
MightyJesse: Charter said they never got them, and terminated my service while I was on vacation in August
SupportMonkey: Thank you for waiting. MightyJesse, I already reviewed your account. As I can see here, you are already delinquent and your delinquent amount is $1xx.36. Please be reminded to pay your past due amount as soon as you can, to avoid service interruption. As of now, your total amount due is $1xx.36 ($25 higher than the previously stated amount).
MightyJesse: NO.
MightyJesse: I need to have my account corrected.
MightyJesse: I paid via credit card in August to bring my account current and told them that I was STOPPING the checks that they claimed they never got
MightyJesse: I told them to send me a bill and I would issue them a new check for any further payment
MightyJesse: In September, I guess they magically "found" the check they said they never got and tried to cash it
MightyJesse: It wouldn't go through because, as I told them it was STOPPED
MightyJesse: they wanted to charge me $25, but I called and explained the situation, and told them NOT to cash any further payments they might "find" reminding them that those checks had been STOPPED since YOU GUYS said they were LOST
SupportMonkey: Do you have a confirmation of your payment?
MightyJesse: of the credit card payment in August?
MightyJesse: In September, I was told that the $25 stop check fee would be removed so that I could pay the bill
MightyJesse: when I logged in to pay the bill in September, however, the balance on my account was 0
MightyJesse: So I figured you were just compensating me for my inconvenience.
MightyJesse: I don't object to paying my september and October bills of $68/month, but I DO object to the $25 fees for the stopped checks
SupportMonkey: Give me one moment as I review your account.
MightyJesse: since I TOLD YOU ABOUT THEM MULTIPLE TIMES and they only exist because you claim you never got the checks which you have been trying to cash for the last 2 months
MightyJesse: I will happily pay $1xx.36 which is probably what I actually owe, but I am NOT paying a $25 charge for a check that I only stopped because you said it was lost or not sent
SupportMonkey: Thank you for waiting. I can see that there is an auto returned foee for your payment.
SupportMonkey: MightyJesse, I would suggest that you contact your bank in regards to this matter.
MightyJesse: No. They will tell me to come back to you
MightyJesse: the checks are STOPPED
MightyJesse: there is plenty of money in the account.
MightyJesse: they won't cash the checks because YOU said they were missing
MightyJesse: I have a transcript of my conversation with them in August. They wouldn't give me a confirmation number
MightyJesse: I spoke with "Gabby"
MightyJesse: and Evamae
SupportMonkey: I am sorry but the problem is in your bank.
MightyJesse: No, it is not.
MightyJesse: The problem is the $25 fee for a check you tried to cash after it was stopped
MightyJesse: I will pay my actual bill of $1xx, but not your added $25 fee
SupportMonkey: I would like to inform you that the last payment you hve made has also been returned.
SupportMonkey: Please contact your bank in regards to this matter.
MightyJesse: I haven't made a payment.
MightyJesse: You tried to cash two stopped checks
MightyJesse: When I tried to make a payment last month, my balance was ZERO
MightyJesse: I have sent you zero checks
MightyJesse: the checks you evidently tried to cash were stopped
SupportMonkey: Last 09/08/08, you made apayment again and the payment was also returned.
MightyJesse: I did NOT make a payment
MightyJesse: you tried to cash one of the checks that you said was "not recieved"
MightyJesse: that's my arguement
MightyJesse: I tried to pay from the website
MightyJesse: when I logged in, my balance was 0
MightyJesse: so I couldn't pay
SupportMonkey: You make a payment through check and it was on the account.
MightyJesse: the check was sent in JULY and you said it wasn't recieved so I paid by credit card and stopped that check because I thought it had been stolen
SupportMonkey: Over all you have a returned payment fee of $50.00 on your total balance,
MightyJesse: I just spoke with Evamae in August to correct this issue and she said it was taken care of
MightyJesse: and here it is all over again
MightyJesse: I was tolde that the returned payment fee would be REMOVED from my account
MightyJesse: and that you wouldn't try to cash any checks dated prior to August 27th
MightyJesse: evidently your customer service is worthless, since you don't appear to have any record of that conversation
MightyJesse: nor would your techs give me a confirmation or CSR number
SupportMonkey: MightyJesse, please give me time to review the previous notes made by the agents.
MightyJesse: Please do.
MightyJesse: "Gabby" gave me a number 5xx-4xx
MightyJesse: though I'm not sure what that's a confirmation number for
MightyJesse: Again, SupportMonkey, please understand that my hostility is not toward you personally, but toward the shady business practices of your company.
SupportMonkey: Thank you for waiting. I would like to inform you that confirmation number of the payment doest mean that the payment is already final. After you pay, your payment will be posted as pending payment as this needs to be confirmed by the bank.
MightyJesse: that amount CLEARED that bank.
MightyJesse: the last payment that cleared was via debit card in August
MightyJesse: I have not sent payment since then.
MightyJesse: I have been trying to pay via your website, but was told that the balance was 0
MightyJesse: evidently because you tried to cash 2 stopped checks
MightyJesse: despite having "noted on my account" that those checks were stopped
SupportMonkey: Okay if the payment has been cleared in the bank, I would suggest that you fax that documents.
MightyJesse: the august payment?
SupportMonkey: Yes.
MightyJesse: that's not the issue
MightyJesse: I don't dispute that I owe for september and October.
MightyJesse: I dispute the $50 returned check charges
MightyJesse: that's ALL I'm disputing
MightyJesse: I would like to make a payment, but your website isn't showing the correct amount
MightyJesse: I wanted to make NEW payments, but you kept trying to cash the stopped checks that YOU claimed never came, which was why you stopped my service in AUGUST
SupportMonkey: You were talking about the payment you have made that has a returned fee of $25.00 each.
MightyJesse: I NEVER MADE THAT PAYMENT
MightyJesse: YOU TRIED TO CASH A CHECK YOU SAID NEVER CAME
MightyJesse: so, yes. I'm disputing the $25 fee
SupportMonkey: Last August, you made and payment and that payment was returned.
MightyJesse: I wanted to make a payment via your website, since evidently, you guys have some problem processing checks efficiently
MightyJesse: what was the payment amount
MightyJesse: the last payment I made to you cleared on 8/12 for $1xx.31
MightyJesse: after which you may have tried to cash the August payment check that I told you not to because I stopped it when I paid by credit card instead
MightyJesse: because you said the payment was never recieved
MightyJesse: I spoke with Agents about that issue on 8/29 because I recieved a notice by mail
MightyJesse: I called again last month to request that someone send me a bill rather than trying to cash any further checks
MightyJesse: but aparently no one reads the notes you put on accounts
SupportMonkey: The payment that returned here is the $6x.xx using checking account.
MightyJesse: correct. that was one of the two stopped checks
MightyJesse: you claimed they never came, so I assumed they were stolen
MightyJesse: since they'd been MIA for an entire month
MightyJesse: now you're telling me that your office is just disorganized and lost my payments internally
MightyJesse: I don't find this at all surprising, but I am deeply frustrated by the number of times I've had to call to straighten this out
SupportMonkey: I would like to inform you that using a checking account will not post directly to your account.
MightyJesse: obviously
MightyJesse: but notifying you that checks are stopped evidently doesn't work either
MightyJesse: I just want the $25 charges removed from my account and the amound owed displaying on charter.com to be corrected to show september and october
MightyJesse: By my calculation, I owe $1xx.36, but your website says $8x something
MightyJesse: which is clearly not right
MightyJesse: I do not want to pay two $25 fees for checks you should have known were stopped
MightyJesse: I DO want to pay for september
SupportMonkey: MightyJesse, are you having same problem before the month of August?
MightyJesse: According to the person I spoke with my July payment was "not recieved" as well
MightyJesse: which is why I think you have two stopped checks and why I made a payment by credit card for $120something in August 12th
MightyJesse: previous to that, no problems
SupportMonkey: MightyJesse, I am sorry but I cannot credit the returned fee.
MightyJesse: Please connect me with someone who can, then
SupportMonkey: I would suggest that you contact us at 1-8xx-xxx-xxxx.
MightyJesse: I'll do that.
MightyJesse: Try to have a good rest of the day.
Tune in next week as I have my service terminated and switch to DSL, because AT&T, while a bit expensive at times, has EXCELLENT customer service.
ARRRGGHHH!
Re: ARRRGGHHH!
They have wasted DAYS of my life that I will never get back.
For the person who left their kind opinion here:
It would have been, "You're a retard." Sadly, I'm not inclined to take any advice from people who can neither be polite like their mama taught them, or use basic grammar.